Refund & Cancellation Policy

Effective Date: [24 August 2026]

At Trisangam, we understand that plans can change. This Refund & Cancellation Policy explains the terms applicable to cancellations, rescheduling, missed appointments, technical issues, and refunds for our online consultation services.

We encourage you to review this policy before booking your consultation.

1. Appointment Cancellation

  • You may cancel your consultation at least 12 hours before the scheduled appointment time to be eligible for a full refund.
  • Cancellations made less than 12 hours before the scheduled appointment will generally not be eligible for a refund.
  • To request a cancellation, please contact us through the designated support channel or client portal, as applicable.
  • A cancellation request is considered valid only when it has been successfully received and acknowledged through the applicable channel.

2. Rescheduling Your Appointment

  • You may request to reschedule your consultation at least 6 hours before the scheduled appointment without an additional rescheduling fee.
  • Rescheduling requests made less than 6 hours before the appointment are subject to practitioner availability and cannot be guaranteed.
  • If a suitable alternative slot is unavailable, the applicable cancellation and refund terms will apply.

3. Missed Appointments and No-Shows

If you do not attend your scheduled consultation and do not notify us within the applicable cancellation or rescheduling period, the appointment will be treated as a no-show.

No-shows are generally not eligible for a refund or complimentary rescheduling.

We recommend joining the consultation a few minutes before the scheduled time to avoid delays.

4. Technical Issues

We understand that technical problems can occasionally affect an online consultation.

If a consultation cannot be conducted or is substantially interrupted due to a genuine technical issue on our side, we will make reasonable efforts to:

  • Reschedule the consultation at a mutually convenient time, or
  • Provide a full refund if rescheduling is not reasonably possible.

Technical issues arising from the user’s device, internet connection, software, or other circumstances outside our control may not qualify for a refund. However, each situation may be reviewed on a case-by-case basis.

5. Consultation Already Completed

Once a consultation has been successfully completed, the consultation fee is generally non-refundable.

If you experience a genuine service-related issue during the consultation, please contact our support team promptly so that the matter can be reviewed.

6. Refund Processing

Once a refund has been approved:

  • The refund will normally be initiated within 5–7 business days.
  • Refunds will generally be made to the original payment method used for the transaction.
  • The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or financial institution.

7. Refund Exceptions

Refund requests that fall outside this policy may be considered at the discretion of Trisangam, depending on the circumstances.

Approval of an exception in one case does not create an obligation to provide the same exception in future cases.

8. How to Contact Us

For cancellation, rescheduling, or refund-related queries, please contact us through our Contact Us page or at:

Email: [support@trisangam.com]

Please include your name, registered email address, appointment details, and booking/reference number, if available, so that we can process your request efficiently.

9. Policy Updates

Trisangam reserves the right to update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with the revised effective date.

By booking a consultation through Trisangam.com, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.